Chalhoub Careers 2022 | CX Manager – Central Team Jobs in Dubai

Chalhoub Careers 2022 | CX Manager – Central Team Jobs in Dubai: Our CX Manager will create satisfying and compelling experiences for our customers, with a focus on reshaping the customer experience to maximize conversions. Our CX Manager must have an expert understanding of touchpoints across the entire customer journey and elevate in-store team’s CX capacity and understanding of their role in the journey.

UAE – Chalhoub Group Jobs 2022

TitleCX Manager – Central Team Jobs in Dubai
Hiring OrganizationChalhoub Group
Job LocationDubai, United Arab Emirates
Date PostedJun/29/2022
Base SalaryAED
Employment TypeFull Time

About Chalhoub Group

Chalhoub Group is a privately held luxury goods retailer and distributor, headquartered in Dubai, UAE. The Chalhoub Group is the largest retail operator in the Middle East. It played a crucial role in developing the luxury sector in the region. The company has more than 12,000 employees, in 14 countries.

We are Chalhoub Group, a leading family business in the world of beauty, fashion and gifts. We have blended our Middle East expertise and intimate knowledge of luxury to offer service excellence to all our partners and a unique experience to all our customers for over 60 years.

As we continue to grow, it’s our vision to become a hybrid retailer, bringing luxury experiences to the fingertips of customers everywhere. Our passionate teams drive our vision forward, without them, we couldn’t create luxury experiences for our customers. Through opportunities, development and support, we empower each and every employee to achieve their career goals – and beyond. It’s an exciting journey we’re on, and one you could be part of.

With a growing workforce of more than 12,000 people, implemented in 14 countries, as well as operating over 700 retail stores, our Group’s success is attributed to its most valued asset: highly skilled and dedicated teams.
Professionalism and passion are what fuel Chalhoub Group’s competitive edge in today’s market.

By being committed to implementing sustainable practices into our business, our Group was awarded in 2018, for the sixth consecutive year, the CSR Label from the Dubai Chamber of Commerce. Our Group has been a member of the United Nations Global Compact Community since 2014 and signatory of the Women’s Empowerment Principles (WEP).

CX Manager – Central Team
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Act as a consultant to the business on all CX related matters
  • Plan and execute cross-functional end-to-end projects to redesign customer journeys
  • Develop a strong understanding of the brand’s key customer journeys
  • Prepare presentations and clearly communicate projects deliverable to brand’s captain

Job Requirements:

  • Experience in partnering with cross-functional teams to enable the success of both teams regarding customer experience
  • Experience leveraging data insights to improve customer experience
  • Strong written, verbal and presentation skills

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