Customer Service Officer Jobs In Dubai | Majid Al Futtaim Careers UAE: Majid Al Futtaim is an Emirati holding company based in Dubai, that as of 2015 owned and operated shopping malls, retail, and leisure establishments in the Middle East and North Africa, with operations in 13 countries. The group was established by Majid Al Futtaim in 1992.

Headquarters: Dubai, United Arab Emirates

Official Website:

UAE – Majid Al Futtaim Jobs 2022

Title Customer Service Officer Jobs | Majid Al Futtaim Careers Dubai
Hiring Organization Majid Al Futtaim
Job Location Dubai, United Arab Emirates
Date Posted May/04/2022
Base Salary AED
Employment Type Full Time

1- Customer Service Officer
Job: Full Time
Location: Dubai, UAE

Job Responsibilities:

  • Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre’s) vis-a-vis amenities/facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
  • Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote MAFP’s image.
  • Perform “meet and greet” duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
  • Responsible for efficient handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures.

Job Requirements:

  • Minimum High School Graduate or Equivalent.
  • 2 – 3 years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.

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